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As remote work becomes the new normal, many businesses are turning to Zoom video conferencing as a way to communicate with their team and customers. “Zoombombing” has come to the forefront as an ongoing issue due to a lack of proper security protocols being in place. While many organizations are banning Zoom meetings out of concern, your business doesn’t (and shouldn’t) have to. We’ve put together five tips to keep your Zoom meetings secure.
The current COVID-19 crisis has pushed many businesses to ask whether or not remote work could benefit their operations. Part of that consideration is incorporating communication tools such as Zoom, but because Zoom has become the most popular telecommunication app practically overnight, reports of users exploiting the service have been cropping up in headlines. This has caused many businesses to have second thoughts.
As a Zoom Vendor, we at KT Connections are aware of the issues concerning “Zoombombing”. Zoombombing occurs when a Zoom meeting is interrupted by uninvited participants barging into a meeting and displaying inappropriate and upsetting content.
The public is running into these issues because most consumers don’t take security as seriously as a business, but if your business adopts and teaches staff to do things correctly, it will prevent the majority of issues. The same goes for cyberattacks like phishing - teach your employees how to avoid getting tricked, and you’ll prevent a lot of issues.
This isn't to say that Zoom isn’t taking responsibility in regards to security, as Zoom CEO, Eric Yuan wrote. "...we recognize that we have fallen short of the community's – and our own – privacy and security expectations." Fortunately, Zoom is currently updating their platform to be more in line with best practices for the consumer. While Zoom is focusing on making their product more secure, here are some steps you can take to increase your current security while using Zoom, according to the FBI:
South Dakota is facing a coronavirus crisis and while the state currently remains open, residents are encouraged as per Governor’s Noem’s executive order to use social distancing in order to slow the spread of COVID-19. While the responsible thing to do, social distancing can place a lot of strain on a business, as your team remains at home. Your team needs to be able to communicate, because without communication, there just isn’t the opportunity for a business to continue to support its customers at the level they expect and deserve.
While email, chat and other forms of written communication have value, they may bring with them misunderstood instructions, confused responsibilities, and missed deadlines due to failure to communicate. Face-to-face communication returns the human connection to your interactions with your team and clients, and video conferencing is well suited for this.
KT Connections recognizes the need for many businesses to communicate, and believe that Zoom is one of the best options for you to remain in contact with your team and clients in this time of uncertainty... but only if it is properly implemented. To keep your Zoom meetings safe, we ensure your Zoom setup includes:
While technology continues to become more user-friendly every day, technology solutions for your business need to be robust and reliable. It needs to be the right tool for the right job and more than what you might use at home. Before you decide on a piece of technology for your business that your team will be using at home, please reach out to us. KT Connections offers IT solutions for any size business and we can help your business remain safe and secure.
For more information about Zoom and how we can help your business take advantage of it, while ensuring they are secure, visit our Zoom solutions page. There, you’ll find more details about our best practices when we set up a Zoom install.
If your business is closed and your workers are unable to work remotely because there is no plan in place for them to, now is the time to address the issue. In addition to video conferencing, productivity suites like Microsoft Office 365 and G Suite allow your team to continue to work and collaborate on projects while they are at home. We have been working hard to help local businesses get set up so their employees can work effectively while remote.
With all the stresses your business is facing today, your IT doesn’t need to be one of them. Let us worry about your IT, while you focus on communicating with your team and your customers. Call 605-341-3873 to schedule your IT assessment, or remote workforce consultation today.