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Monitoring parts of your business is a good practice as it allows you to get out in front of any potential problem it may have. As IT is concerned, monitoring is a crucial part of ensuring that every part of your business’ computing infrastructure is working as intended. Today, we thought we’d discuss the tools used to monitor IT networks and infrastructure, and what effect that can have on your business.
Remote Monitoring and Management (RMM) software is a software tool that KT Connections uses to manage our client’s IT infrastructure. Every piece of IT a business uses comes with some type of operating system. The OS that runs a server is different from the ones that run workstations, and different from the ones that run on routers and other networking equipment. This software allows for applications to be installed that provide technicians a view of how that piece of technology is functioning. The application (known as an agent) will report the health of the device via our dashboard. Our technicians consistently monitor the metrics reported, so when some type of problem starts to happen, we can remotely maintain the piece of technology.
This proactive monitoring strategy will result in better functioning technology that lasts longer and significantly reduces the amount of downtime that your business experiences. The best part is that with your network and infrastructure monitored, issues that you don’t even know about can be identified and handled keeping your technology working for you.
There are many ways that our RMM software is being used to your advantage:
The benefits you see include:
If you would like to know more about how KT Connections technicians remotely monitor, manage, and maintain your network and computing infrastructure, call us today at 605-341-3873. Our knowledgeable consultants can help you better understand just how our RMM strategy can help your business see less downtime and more productivity.
Rodd Ahrenstorff is the Director of Business Operations for KT Connections, as well as a member of the company’s ownership team starting in 2014. Rodd has been working in the computer and telecommunication fields for over twenty years—a term during which he has held a number of leadership positions. In the past, he has served as a broadcast television engineer, an systems architect, and most recently Director of Information Technology, including a role as a HIPAA Security Officer for behavioral health and multi-specialty medical providers.