It’s clear that your business’ profession was chosen based on a specific lack or need in your area, but if you don’t have the technology to make sure this need can be met, you’re not providing value to your clients. This is one of the key reasons why businesses like us offer remote monitoring and management services to organizations like yours.
Explaining Managed Services
Technology doesn’t last forever; there will come a time when it needs to be serviced in order to keep up with your business’ expectations. You can approach this in two different ways. The first way is the traditional break/fix model, which just asks you to address problems when your device breaks. In this case, you just use it until it doesn’t work the way you want it to. While this approach works at first glance, its high cost compared to the other alternatives due to the immense amount of productivity wasted and maintenance fees associated with fixing broken technology solutions.
The better option is managed IT services utilizing a remote monitoring system. This allows for a preventative system that can address issues with a network before they disrupt your organization’s operations. Since you’re preventing issues from becoming major problems, you’re cutting out unexpected fees in exchange for a much more predictable monthly rate.
How RMM Helps Businesses
Remote monitoring and maintenance is what enables managed IT services to exist in its current form. The premise of managed IT is that the managed service provider is the one responsible for the management and upkeep of your network. RMM allows this to happen without an on-site visit, allowing for less travel time (waiting time in your case) and fewer disruptions in the office. This translates to many benefits for your business, including:
KT Connections can help your business get started with RMM solutions and MSP services. To learn more, reach out to us at 605-341-3873.
Rodd Ahrenstorff is the Director of Business Operations for KT Connections, as well as a member of the company’s ownership team starting in 2014. Rodd has been working in the computer and telecommunication fields for over twenty years—a term during which he has held a number of leadership positions. In the past, he has served as a broadcast television engineer, an systems architect, and most recently Director of Information Technology, including a role as a HIPAA Security Officer for behavioral health and multi-specialty medical providers.