KT Connections Blog

Our Help Desk is Black Hills Gold

Our Help Desk is Black Hills Gold

As a managed IT services provider, we’ve seen and heard it all. We’ve helped countless users get their technology back working properly. We’ve also been dumbfounded by issues out of our control due to vendor mishaps. That’s not to say that there aren’t things that you can do to ensure that you and your staff have the resources available to fix frustrating technology issues quickly. One of those things is outsourcing your IT with a monthly fixed -rate help desk solution.

The thing is, we all use technology every day; and, you’d think we’d get used to having occasional troubles. Who among us hasn’t had a computer malfunction? Who hasn’t had a router that for some unexplained reason stops broadcasting its Wi-Fi signal? Who hasn’t forgotten a password? Who hasn’t dealt with the king of technology frustration, the printer?

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We’ve all experienced some type of IT hiccup that has put us behind schedule and exasperated us in some way.

And...that’s where the help desk fits in.

At KT Connections, we understand that technology is often a pain in your company’s side, which is why we offer a comprehensive help desk solution that provides the remote support coverage any organization can use to keep its IT up and running properly. Most importantly because we operate under a flat-rate, you know exactly what it will cost to outsource your IT.

Why Flat-rate?

All businesses, particularly SMBs dread unexpected and sometimes unaffordable problems with their IT and technology. In fact, we don’t know of any business that ever said to themselves, “Today’s a great day for our printer to fail.”, however with a flat-rate, easy-to-budget plan, a plan based on your business’s individual needs, you can at least have peace of mind. The peace of mind that comes with knowing that whatever happens, you’re covered. No surprises, no capital expenses, just a monthly, predictable and affordable operational expense.

The Help Desk

Our help desk provides a load of value and customer satisfaction, and we pride ourselves on understanding our customers and providing the highest level of customer service. Of course, the help desk’s main purpose is to effectively troubleshoot technology issues your staff is having, allowing them to remain productive. In essence, the help desk isn’t just a place to fix things; it’s a safety net against downtime.

Downtime is a business killer.

Downtime costs the average business around $2 million per year and that figure is growing at a whopping 59 percent per year. That’s why it is essential to have a resource available to resolve issues quickly. Effectively, the service pays for itself by enhancing the opportunities a company has to be productive. Moreover, our monitoring and maintenance services can catch problems before they happen, reducing interruption of service and downtime.

Our help desk service offers the following benefits:

  • Around the clock availability. Resolutions to problems, 7 days a week, 365 days a year.
  • The ability to ascertain the root cause of a problem to keep issues from reoccurring.
  • Increased efficiency by remotely doing system maintenance outside of business hours.
  • Compatibility with your in-house IT department for a customized experience.
  • The human touch - never an automated response.
  • Resolution to problems of all types.

Our help desk solution is just one part of our managed IT services solutions, but it an important part. If you are looking for a dedicated IT provider to be Johnny-on-the-spot when one of your technology issues goes beyond your team’s ability to correct, or your techs are unable to be in the office, look no further than KT Connections.

To talk to one of our consultants about our managed IT services featuring our comprehensive help desk solution, contact us today at 605-341-3873.

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Wednesday, June 19 2019

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