KT Connections Blog

KT Connections has been serving the Rapid City area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

A Holiday Reflection on 2020

A Holiday Reflection on 2020

There is no denying that, as far as Christmas days go, 2020’s is much different than most of us are used to. Instead of visiting with family and friends, most of us are remaining at home and awaiting the normalcy that a vaccine to COVID-19 will bring. With that normalcy, we also anticipate a return to something like typical business operations.

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It Is Still People that Makes Your Business Work

It Is Still People that Makes Your Business Work

2020 is finally coming to a close. It has been an extraordinarily long year for most small businesses. Even if yours hasn’t seen a lot of the financial problems that thousands of businesses are seeing, you've definitely had to make some major adjustments that often come with additional cost. Through it all, one part of your business has been a rock, your people. 

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Do a Better Job of Managing Your Support Costs

Do a Better Job of Managing Your Support Costs

Your IT budget might be a mess or it might be on point, but regardless of where you are on that front, you’ll come to face some situations that could be handled better. Today, you can optimize some of the most egregious financial requirements your business has regarding your technology--its IT support costs--by translating the unpredictably variable costs you likely deal with now for your support, to the much more sustainable agreement that a managed service provider will operate through.

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Employee Highlight: Zach Logsdon

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Our most important resource here at KT Connections is our team, which is why we like to highlight our team members so that you can get to know them, too. This time around, we’re focusing on Zach Logsdon, one of our systems engineers.

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How Technology Has Helped Many Businesses Get Through the Pandemic

How Technology Has Helped Many Businesses Get Through the Pandemic

COVID-19 is still a factor that businesses need to consider, especially in terms of their continued operations. With major adjustments required to stay open, many small and medium-sized businesses will need to accept the situation their business is in and implement changes. Fortunately, research that Salesforce summarized in their fourth Small & Medium Business Trends Report suggests that this is happening.

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Employee Highlight: Dan Gabrielson

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At KT Connections, we like to recognize our team members, who make everything we do for our clients possible. We wanted to take a few moments and showcase Dan Gabrielson, one of our account managers here.

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Technology of the Future of Business

Technology of the Future of Business

A lot is being made about running smarter businesses. Two terms you typically hear during this conversation are business intelligence and business analysis. This month, we will take a look at the two terms, decipher their meaning, how they are different from one another, and how they can help you determine the resources a business needs to improve itself. 

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KT Connections Named Allworx Pacific West Region Partner of the Quarter

KT Connections Named Allworx Pacific West Region Partner of the Quarter

Here at KT Connections, we take pride in the work we do, and the services that we provide to our clients. This means that we are discerning about the solutions that we offer, as we only want to offer the best of the best. This approach seems to be working, as we were just named Allworx’s highest-performing partner in Q2 of 2020!

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Why Overworking is a Serious Issue for Your Remote Workers

Why Overworking is a Serious Issue for Your Remote Workers

As so many businesses have had to close their doors recently, remote work has become a very popular option. Unfortunately, this sudden shift has not been without negative side-effects. One such byproduct of this shift has been a serious overworking problem. This is a big problem, and one that you need to address if it has presented itself in your operations.

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Event Postponed - KT Connections to Appear at the Black Hills Defense & Industry Symposium

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EVENT POSTPONED - The Black Hills Defense Symposium will be rescheduled for a later date. In the meantime, we would encourage everyone to abide by the CDC's recommendations to help mitigate the spread of the COVID-19 virus.

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KT Connections attended the 2020 Business To Business Expo

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RAPID CITY, SOUTH DAKOTA - KT Connections attended the 2020 Business To Business Expo and February Mixer, held Tuesday, February 18th at the Rushmore Plaza Civic Center this year. At the event, the managed service provider was able to mingle and network with other businesses from the area. Just as last year, KT Connections found it to be an enriching and worthwhile experience.

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Scale Computing Partner Advisory Summit

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KT Connections is excited to announce that we will be attending the Scale Computing Partner Advisory Summit, to be held from February 5th to February 7th.

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VoIP Solutions Can Have a Ton of Features

VoIP Solutions Can Have a Ton of Features

A great many businesses nowadays have discovered the benefits of using the solutions available through improvements to the technology that has been around for decades - just not in its current form. One prime example is the use of Voice over Internet Protocol to fulfill a business’ telephony needs. By its nature, VoIP offers a variety of useful features - which we’ll review in part here.

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Looking at Half a Century of Technology

Looking at Half a Century of Technology

2020 is just a week old, and as a technology company, we are proud to promote the use of technology. To celebrate 2020, we thought it would be interesting to take a look at just how far technology has come in the past 50 years. 

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Monitoring Your Staff Has Benefits

Monitoring Your Staff Has Benefits

You always read about the multitude of ways you can improve your business, but next to zero of them talk about what amounts to the elephant in the room: your staff. The workforce is a massive expense for most businesses; and, if it isn’t, it’s likely because you do a lot of things yourself. So, knowing that it becomes important to understand the financials around the people you have working for you. Basically, each worker has a number, and if you are getting that number out of their efforts, interfering with their work dynamic (to try to get more out of them) may actually have the opposite effect. 

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Can Your Business Afford to Pay $10,000 a Day?

Can Your Business Afford to Pay $10,000 a Day?

It’s a good thing South Dakota is one of the most data secure states. Since 2018, a data breach in South Dakota could cost your company up to $10,000 a day, per instance, if you don’t notify your customers.

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Employee Highlight: Justin Heier

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Company Related

What is your role at the company?
I’m a L1 systems engineering doing mostly general troubleshooting and fixes, while also helping with backups and restores.

What do you like most about?
The work atmosphere and collaboration with how everyone is willing to help resolve issues, also, the lunches on Friday’s.

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Dentists Need IT Security, Too!

Dentists Need IT Security, Too!

When discussing the IT needs of medical professionals - especially in terms of the technologies they need to remain compliant to regulations like HIPAA - there seems to be an unfortunate tendency to overlook one very important medical field: dentistry. Yet, once dentistry is really considered, it becomes clear how dangerous this oversight can be.

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Any Business Should Leverage Certain Software Solutions - Does Yours?

Any Business Should Leverage Certain Software Solutions - Does Yours?

Businesses rely on a lot of different software solutions to complete their processes. Many are based on a given business’ industry, but there are a few types that every business should involve in their operations. Let’s review what they are, and how they can be beneficial to you.

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Is It Fair to Be Fired for Falling for a Phishing… Test?

Is It Fair to Be Fired for Falling for a Phishing… Test?

Let’s run through a quick scenario: your company’s computing infrastructure is infected with ransomware. Fortunately, you have an offsite backup as part of your data backup and recovery solution, so you are able to restore your systems without too much trouble; other than the time you’ve lost. As you investigate the root cause, you discover that one of your employees allowed the ransomware in by falling for a phishing email. So, do you fire them?

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