KT Connections Blog

As people have increasingly shifted to working remotely, the importance of accessible support for their devices has risen substantially. This has led many businesses to use managed IT service providers, or MSPs, like us to provide this kind of support. To do so, we’ve invested in a series of tools collectively called remote monitoring and management software (RMM). Let’s share some of the reasons that you want an IT support provider that uses RMM to their advantage.

As statewide stay-at-home orders lapse, more and more businesses aim to reopen. For a fair share of these businesses, remote technology has been a godsend. For the businesses that cannot reopen yet, being able to monitor your IT infrastructure while you are out of the office is extremely important to the sustainability of your remote access solutions. Today, we’ll discuss monitoring your infrastructure.

Monitoring parts of your business is a good practice as it allows you to get out in front of any potential problem it may have. As IT is concerned, monitoring is a crucial part of ensuring that every part of your business’ computing infrastructure is working as intended. Today, we thought we’d discuss the tools used to monitor IT networks and infrastructure, and what effect that can have on your business.

If you were asked to describe your average tech support experience, chances are that you remember a time when you had to either wait around for the technician to come around, dealing with downtime the entire time; or, worse yet, unplug your technology and schlep it across town to the break/fix store only to be told that it may be done in the next few days (code for over a week). Today, we’ll tell you how managed IT services can keep you from playing the waiting game. 

A slow network can be an infuriating problem under any circumstances, but in the business setting, not understanding its cause can potentially be devastating to operations. For this week’s tip, we’ll examine a few of the most common causes of this slowness, and some of the best ways to resolve the issue at hand.

Efficient use of modern information technology should make business faster and more agile. No matter how you set your business up, however, a slow Internet connection can be a real drag on business. Today, we wanted to go over some scenarios you should know about when your Internet connection is holding your business back; and, solid practices that you can use to get the Internet speeds you need to move business along efficiently. 

A server is a very important piece of the modern business’ technology infrastructure, and so it is important to understand what it is that could cause it to crash. Here, we’ll go over some of the most common crash causes to help you determine how to best take care of it. 

The IT help desk may seem like it is a throw-in managed service. After all, most of the maintenance to your organization’s IT will be done remotely. This remote maintenance will present your team with more reliable computers, servers, and networks. This enhanced reliability will allow them to be more productive, but what happens when they come across an issue in the course of work? Using similar technology, our IT help desk can get their issues resolved and get their technology back up and running quickly.

Professional services have a reputation for being the important kind of work that has to be learned through experience. However, that reputation doesn’t usually cover these businesses using very much technology, because for a very long time, professional services didn’t.

For the business that relies on their IT, malfunctioning systems can be costly, both in terms of maintenance and the loss of productivity from downtime. When your business chooses to outsource its IT support it gains access to several services designed to keep downtime to a minimum and keep your technology working for you. In part two of our five-part series on the benefits of managed services, we describe the value of our 24/7 help desk and other forms of IT support.

When it comes to dealing with things around the office, most people have almost no problem calling in a subject-matter expert to handle the issue. Toilet won’t stop running? Bring in a plumber. Simple, right? Yet, it seems that there’s one notable exception: technology issues.

How many devices and technology solutions does your organization have to manage on a day-to-day basis? More often than not, small businesses have a limited quantity to work with for IT services, whether it’s a budget that’s too small or a workforce that’s too stretched. The problem is that IT troubles wait for no one, so you have to do everything you can to prevent them--even if it means asking for help from others.

Some business decisions are easy, like when to go to lunch, for example. Others aren’t nearly as cut and dry, like where to go for lunch. If you think that one’s tough, consider the weight of some of the decisions you have to make concerning your business’ technology. Here, we’ll review a few ways to help simplify the decision-making process for you and your team.

If you have an internal IT administrator, they might be pretty stressed about your business’ security. Why? Simple - there’s a good chance that they feel trapped in a few common situations. Let’s review some stresses that influence IT employees, negatively affecting your security.

It’s clear that your business’ profession was chosen based on a specific lack or need in your area, but if you don’t have the technology to make sure this need can be met, you’re not providing value to your clients. This is one of the key reasons why businesses like us offer remote monitoring and management services to organizations like yours.

Technology support is critical to the success of businesses, but investing in these solutions presents an entirely different problem--whether or not your business can afford an in-house support team. Depending on the budget, businesses often find themselves investing in IT support that’s both counter-productive and costly. We’re here to tell you that remote support and a help desk solution can mitigate costs and help you achieve a higher return on your investment.

Technology is critical to the success of your business. You rely on it for productivity, efficiency, and security. Your organization can’t run as intended without constant access to important data and systems. If a business can’t afford to maintain and implement adequate technology solutions, they will often pay untrained employees to do what they can, but this comes with too many risks to be effective.

IT support is one of the most important parts of any modern business simply because it’s just not feasible to run a business without any form of technology at its core. For example, most businesses rely on email and other forms of communication, whereas stores might require access to a point-of-sale software to sell their wares. Either way, it’s critical to the success of most businesses, and where there’s technology, there is bound to be someone who needs to manage and maintain it.

Every business will face a major technology problem at one time or another. Whether it is because your server just decided to quit on you, or you have received a not-so-friendly worded letter telling you to stop using a piece of software, managing technology for a whole organization is difficult. In cases like this, partnering with a managed service provider can be a real benefit. If you are going to choose to outsource some or all of your IT management to a provider, you will likely have to sign a service level agreement (SLA). Today, we look at the purpose of a SLA and how it works to benefit both parties of the agreement.

Identifying a qualified managed service provider can be challenging--especially if you don’t know what to look for. You should be able to gauge the worth of an IT provider based on a couple of key qualifications, just like you would if you were selecting an employee. What are some of the primary features that you want to look for in a managed service provider?