KT Connections Blog

What Do You Do When Something’s Wrong with Your IT?

What Do You Do When Something’s Wrong with Your IT?

If you’ve ever dealt with a persistent issue on your workstation, you’re familiar with how frustrating it can be - especially when nothing seems to fix the problem. However, what if I was to tell you that there is a way to identify and resolve the issue? With a Remote Monitoring and Management solution, there is. 

Remote Monitoring and Management, also known as RMM, makes it far simpler to mitigate the technical issues that you and your staff could possibly encounter.

What Does Remote Monitoring and Management Software Do?

Each of the two parts of RMM serve a crucial purpose to ensuring the health of your IT solutions and infrastructure.

Remote Monitoring

RMM solutions allow our team to keep an eye on our clients’ IT without actually having to be on-site. This enables us to be proactive in identifying and resolving any issues that may be present on your various technology systems, maintaining their health… and a healthy system is a productive system. 

The first step to ensuring your network and workstations are protected is the installation of our monitoring software. This monitoring software gives us a behind-the-scenes look at the state of your infrastructure, enabling our technicians to spot any potential issues.

If any unusual conditions occur, our Network Operations Center (NOC) is quickly notified and our technicians will investigate the issue. As the RMM allows us to operate 24/7, you have the peace of mind knowing your investment is always protected.

Remote Management

We will set up configuration profiles on all of your workstations and servers in order to catalog important information about them, such as operating system type, software license information, antivirus information, internal specs of the machines, and user information. We’re able to apply updates, check for potential problems, and more… all while leveraging remote capabilities. Finally, whenever updates for any of your hardware or software become available, our NOC is notified, ensuring your technology is always compliant with current best practices. 

Many of RMM’s benefits come from its remote nature. Resolving issues becomes a lot more efficient when a technician doesn’t have to take the time to travel, resulting in less downtime for you. It also means that we don’t need to interrupt your team in most cases - working remotely allows us to wait until your staff is done for the day, accessing and maintaining your systems after hours.

How We Leverage RMM for Your Benefit

We use RMM software here at KT Connections, which means our clients get to enjoy a few significant benefits. Remote monitoring and management boosts most parts of your operations, including your productivity and especially your security. Consider these hypothetical, but perfectly feasible, scenarios:

  • One of your critical software solutions has an equally-critical update that needs to be applied. As we mentioned above, our team is alerted by the monitoring part of our RMM solution, and utilizing the remote management part, we are able to apply the update without disrupting your office with our presence - avoiding downtime and cyberthreats.
  • While reviewing your devices in our monitoring solution, one of our technicians notices that a zero-day vulnerability is present on your network. Leveraging the remote management capabilities, our technician is able to apply the fix, shoring up a potential disaster preemptively.

Our managed services offering includes RMM services in its flat monthly rate, so you won’t have to deal with surprise costs. Interested in learning more? Reach out to KT Connections today at 605-341-3873.

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