If you’ve ever dealt with a persistent issue on your workstation, you’re familiar with how frustrating it can be - especially when nothing seems to fix the problem. However, what if I was to tell you that there is a way to identify and resolve the issue? With a Remote Monitoring and Management solution, there is.
Remote Monitoring and Management, also known as RMM, makes it far simpler to mitigate the technical issues that you and your staff could possibly encounter.
Each of the two parts of RMM serve a crucial purpose to ensuring the health of your IT solutions and infrastructure.
RMM solutions allow our team to keep an eye on our clients’ IT without actually having to be on-site. This enables us to be proactive in identifying and resolving any issues that may be present on your various technology systems, maintaining their health… and a healthy system is a productive system.
The first step to ensuring your network and workstations are protected is the installation of our monitoring software. This monitoring software gives us a behind-the-scenes look at the state of your infrastructure, enabling our technicians to spot any potential issues.
If any unusual conditions occur, our Network Operations Center (NOC) is quickly notified and our technicians will investigate the issue. As the RMM allows us to operate 24/7, you have the peace of mind knowing your investment is always protected.
We will set up configuration profiles on all of your workstations and servers in order to catalog important information about them, such as operating system type, software license information, antivirus information, internal specs of the machines, and user information. We’re able to apply updates, check for potential problems, and more… all while leveraging remote capabilities. Finally, whenever updates for any of your hardware or software become available, our NOC is notified, ensuring your technology is always compliant with current best practices.
Many of RMM’s benefits come from its remote nature. Resolving issues becomes a lot more efficient when a technician doesn’t have to take the time to travel, resulting in less downtime for you. It also means that we don’t need to interrupt your team in most cases - working remotely allows us to wait until your staff is done for the day, accessing and maintaining your systems after hours.
We use RMM software here at KT Connections, which means our clients get to enjoy a few significant benefits. Remote monitoring and management boosts most parts of your operations, including your productivity and especially your security. Consider these hypothetical, but perfectly feasible, scenarios:
Our managed services offering includes RMM services in its flat monthly rate, so you won’t have to deal with surprise costs. Interested in learning more? Reach out to KT Connections today at 605-341-3873.
Rodd Ahrenstorff is the Director of Business Operations for KT Connections, as well as a member of the company’s ownership team starting in 2014. Rodd has been working in the computer and telecommunication fields for over twenty years—a term during which he has held a number of leadership positions. In the past, he has served as a broadcast television engineer, an systems architect, and most recently Director of Information Technology, including a role as a HIPAA Security Officer for behavioral health and multi-specialty medical providers.