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Why Managed IT is Right For Your Business

Why Managed IT is Right For Your Business

Are your employees spending more time struggling with computer issues than actually getting work done? Are technology issues hurting your productivity? If so, then perhaps it’s time to work with a Rapid City IT provider who doesn’t wait for things to go wrong before they take action.

What are Managed IT Services?

Managed IT is essentially assigning the management of your business’ technology—such as server monitoring, cybersecurity, cloud computing, help desk support, and even team training--to an outside organization. It’s similar to how larger organizations hire a full IT department, except it is usually more cost-effective to the point where it makes fiscal sense for smaller businesses. Your managed IT provider would take over the responsibility for keeping your business technology up and running. This allows you and your team to focus on generating customers and growing your business instead of being bogged down by the day-to-day management of your technology. The goal of managed IT is to be proactive, while traditional tech support is reactive and only kicks into gear after your business has suffered a technical failure; which is often too late.

You can look at it this way; a traditional break/fix computer repair company waits for their phone to ring before dealing with a technology issue. That’s also when they bill you. The managed approach puts us in charge of keeping your technology running. Problems are prevented this way, and your business doesn’t get nickel and dimed when tech support is needed.

Managed IT allows your business to reduce the cost of maintaining your technology dramatically. These savings are achieved due to the ability to better manage your IT expenses. We provide all of this as a flat-rate service so your business doesn’t get caught by surprise by an unexpected tech support bill. Moreover, because 24/7 monitoring is part of your service level agreement (SLA), you ensure minimal downtime due to unexpected technical issues.  

When is Managed IT Right For You?

  • 1. If you don’t have a dedicated IT team

If your office manager or some other employee is your primary resource for tech support, the first question you must ask is, is this the best use of their time? There are only so many hours in a day, and if your sales team is fixing printer errors or dealing with spam, they’re not chasing down leads or communicating with clients.  

Managed IT isn’t just a fancy way to say tech support or computer repair; managed IT is a comprehensive solution to business technology concerns. Managed IT is designed to operate 24/7, monitoring minor issues so they don’t mutate into larger ones, which can cause a loss of productivity. When you invest in managed IT, you receive day-to-day troubleshooting by industry experts who not only solve your immediate concerns but also allow your business to plan its technology needs for the future.

  • 2. You have several different versions of software and hardware

If you have been in business for any amount of time, chances are you are working in an environment composed of generational technology, that is, technology collected over the years. While on the surface, everything works, it can become increasingly challenging to maintain technology from different eras. If you’re like most business owners, you are unaware of the daily hurdles your team may need to go through to keep everything up and running effectively. 

Not only does using different, even incompatible technology reduce your office’s productivity, having out-of-date software and hardware can open your business to a cyberattack. Out-of-date technology becomes an easy target for cybercriminals who know which holes are open. Moreover, your team may decide to create their own “workarounds,” which can expose your business to the effects of shadow IT.

Unfortunately, many organizations are reluctant to change or invest the resources needed to ensure their technology is optimized. These organizations are trapped by their own investment in the status quo, which limits their ability to see areas of weakness. Your managed IT team will bring a fresh perspective to your technology and develop a custom plan to make sure all the pieces of your technology are up-to-date and able to work seamlessly together.

  • 3. When you get billed for individual tech support incidents

If you dread the blue screen of death or the click, click, click of a dying hard drive, you know the fear of your technology failing when you need it the most. The only greater fear you have is the cost you will have to pay to get your business back online. The reality is, you know that you will pay anything to get your business up and running as quickly as possible, and so do most computer repair companies. When you are dealing with viruses or ransomware, it’s not the time to negotiate with tech support over pricing. Fortunately, managed IT allows you to control your budget.

The benefit of working with KT Connections is that your business' technology is covered under your service level agreement, which means regardless of your situation, you won't be at the mercy of a technician who works by the hour. Managed IT offers flat-rate monthly billing that allows you to treat the maintenance of your technology like any other line item instead of an unexpected burden.

Let’s Show You a Better Way to Use Technology to Drive Your Business Forward

If you’re not sure if managed IT is right for your business, call KT Connections at 888-891-4201 today. Not only does managed IT solve these three big technology concerns your business likely faces, it also provides a wealth of technical expertise and support to help your business grow. Schedule an appointment, and we can provide you with more information about our managed IT services and how we can bring value to your technology while increasing your bottom line.

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