What is Remote Monitoring & Maintenance (RMM)?

Remote Network Monitoring

How frustrating is it when you and your employees run into issues with computers, printers, and/or the network?

When members of your staff aren't able to complete their daily tasks, your cost of operations increases and you might have to pay money to fix or replace broken equipment. And on top of that, you might also lose the trust of your customers if your network is down. The idea behind having a remote monitoring and maintenance solution in place is to proactively prevent all network and workstation issues.

A Remote Monitoring & Maintenance Solution means that your company's IT service provider (such as KT Connections) uses software and tools designed to monitor the status of all the equipment on your network. These tools provide analytical information to your remote service provider in order for them to catch and resolve any issues that arise. Often at times you won’t even know you had an issue because it’s resolved before it affects you.

This takes day-to-day maintenance responsibilities off of your plate, freeing up time & resources, allowing you to focus on your business. RMM also includes remote support for various equipment, from mobile devices to entire networks.

Keeping software and firmware up to date is a big part of RMM as well. New viruses, Trojans ,and malware are created daily, and the proper RMM solution can prevent them from exploiting holes in the software's code and gaining access to your network. Software companies do a good job of "patching" these holes, but users can be naive or careless.

Why risk it? Remote Monitoring & Maintenance significantly decreases a company's downtime, thanks to a reliable, watchdog-like handling of your IT systems. If you need a reliable RMM solution, we can help.

Our Approach to Remote Monitoring

First, we install our monitoring software on all workstations and servers. If any unnatural conditions are detected, our Network Operations Center (NOC) will be notified instantly. The NOC automatically generates a ticket with the details of those unnatural conditions and our technicians will investigate the issue.

Additionally, our remote login tool will allow us to access any managed PC, so if it's a case where your employee needs to share his or her screen to show us the problem, we have that option to help speed up the process and eliminate communication breakdowns and barriers. Using that same tool, our techs can navigate around the operating system (OS), and will quickly fix potentially critical issues. Our goal will always be to proactively eliminate serious errors before they occur.

Our Approach to Remote Maintenance

We will set up configuration profiles on all of your workstations and servers in order to catalog important information about the PCs you need managed, such as OS type, software license information, anti-virus information, internal specs of the machines, and user information. Whenever updates for any of your hardware or software become available, our NOC is notified.

From there, we will schedule updates to be delivered at a time that is most convenient for you. Our goal is eliminate downtime as much as possible and to work with your staff to handle all necessary maintenance that your computer systems need.

Sounds Great...But How Much Does it Cost?

The cost of our Remote Monitoring & Maintenance solution depends on the size of your business, and we can accommodate both small and medium-sized companies. But no matter the size of your business, our services are offered at a flat, monthly rate, so you won't have to deal with fluctuating or surprise costs.

We often see that our services cost less than or equal to the current market salary of a single, certified, in-house technician. Of course part of the value we provide is you get access to our entire staff of certified technicians, not just one.

This Is Exactly What My Business Needs! How Can We Get Started?

You can simply give us a call at 605-341-3873 or fill out our short Contact Us form. No commitment necessary!

Free IT Whitepaper

Free IT Whitepaper

This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.

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