Downtime is a computer industry term that refers to the time during which a computer or IT system is unavailable, offline, or not operational. Downtime is caused by many things including scheduled shutdowns for maintenance (known as scheduled downtime), human error, software or hardware malfunctions,… Read More »4 Reasons Why Downtime Happens
A Service Level Agreement (SLA) functions as a contract between a service provider and the client that defines the expectations of each party. At their most basic, SLAs (Service Level Agreements) are designed to keep both parties on the same page. If there is an… Read More »4 Benefits of Having a Service Level Agreement
For today’s business, technology plays a key role. Unfortunately, technology is prone to malfunction. A malfunction means downtime. At KT Connections, we know that the more you can ward against downtime, the more successful your endeavor will be. To alleviate this issue, we offer comprehensive… Read More »Proactive IT: Keep Your Technology Working
As a managed service provider, we have helped countless users get their technology back working properly. We have also been dumbfounded by issues out of our control due to vendor mishaps. That is not to say that there are not things that you can do… Read More »An Introduction to Helpdesk Support
Typically, we focus more on the positive aspects you should seek out in an IT provider, however, this is only half of the equation. There are also a lot of signs that a provider is not meeting the standards you should expect. Let us take… Read More »6 Signs You Need to Switch Managed Service Providers
Your business can do more with the right kind of support. Every year comes with updates to your IT environment. How do you ensure that you always get the support you need to accommodate these changes? The improper management of your technology will sooner or… Read More »An Introduction To MSPs
We strive to provide the best comprehensive IT, Computer, and Networking services to businesses of all sizes. As your local IT provider, we can handle any technology-related issue you may have.
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